Store Policy

Customer Care

We keep things plain and simple at Eternal Craft. As every order is custom made and unique, we only take returns if an item is damaged. If you live in UK shipping is free! If you're international we charge a small postage fee, but you can still get free shipping if you spend over £40!

 

At the moment we don't offer collection of local drop-off except in specific circumstances but these are ideas we're discussing so if you have any thoughts, please do get in touch.

Privacy & Safety

Complaints Procedure

We've partnered with WIX and Square to bring you this online shop. All your information is safe, secure, and private so you can shop with ease without worrying about a sneaky net-ninja stealing your pennies!

Have you got a complaint? (We hope not!) We're really sorry we couldn't make you happy on this occasion. Just pop over to our contact page and drop us a message, or send us an email at eternal_craft@outlook.com and we'll do our best to sort it out!

Payment Methods

- Credit / Debit Cards

- PAYPAL

- Offline Payments